At Allfix, we aim to ensure your satisfaction with every purchase. Please review our comprehensive returns and credits policy below to understand the terms and conditions for returning products:
Inspection of Goods
- Upon receiving your order, it is the recipient’s responsibility to inspect all goods immediately.
- If items are damaged, short-supplied, or incorrectly supplied, Allfix must be notified within 3 days of delivery.
Returns for Faulty Products
- Products deemed faulty must be returned to Allfix within 6 weeks of the purchase date.
- Refunds or credits will not be issued for returns beyond this period unless prior arrangements have been made with Allfix.
- Failure to notify Allfix within 6 weeks will result in the product being considered suitable for its intended application.
Returns for Incorrect Purchases
- Items purchased in error can be returned; however, they will incur a 10% restocking fee.
- The cost of return shipping will be the responsibility of the purchaser.
- All returned goods must be complete, unused, and in a saleable condition.
Documentation for Returns
- All returns must be accompanied by a copy of the original Allfix tax invoice.
- To facilitate a return, a credit request form can be downloaded from the Allfix website.
We value your business and strive to handle all returns promptly and fairly. For further assistance, please contact our customer service team at 1300 255 349.